How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location and the shipping method selected.

Do you ship internationally?
We currently do not offer international shipping and only ship within the United States at this time.

What payment methods do you accept?
We currently accept PayPal and major cards via PayPal Checkout.

How can I track my order?
You can track your order using the tracking link sent to your email once your order has shipped. If you have not received a tracking number or need assistance, please reach out through our website’s contact page with your order number in the message box, and we’ll gladly provide an update.

What is your return policy?
Our return policy is outlined in detail on our Returns & Refunds page. Please read our full returns & refund policy here: Read our full returns & refund policy.

Still need help?
Reach out at lawrence@thousanaire.com or via our contact page.